-All orders will be confirmed via e-mail when payment is received.
-Once flowers are delivered, the customer is responsible for the proper care and maintenance.
-Flower arrangements delivered may not be exactly the same as those shown on the site. We make all possible efforts to deliver exactly the similar arrangement but because of seasonal and location constraints, we may need to substitute some flowers. Although, we promise that the value of the substitutions will be equal to or higher than what is shown on the site.
-Please provide Bloom with the correct delivery address. We are not responsible for incorrect addresses.
-Deliveries are not guaranteed at a specific time. Time frames are issued in your order confirmation e-mail. Due to logistics involved on large delivery routes, time frames for delivery may shift slightly.
-As we appreciate that receiving flowers is often time-critical, if we are unable to deliver your order to the recipient’s address, we will attempt to leave in a secure place on the recipient’s property. If we are unable to deliver the order, the driver will leave a card with instructions on how to arrange re-delivery.
-Products seen may vary from original flowers in terms of availability.
-Although we take the greatest of care to ensure all our flower products look amazing for the recipient, there are rare occasions when something goes wrong and arrive at their destination damaged. Please contact us immediately so that we can arrange for either a replacement or a refund.
-Refund requests subject to approval.
-Bloom Flowers and Events has the right to use and reproduce any photos posted to any of it’s media sites for portfolio purposes.
-You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
-You understand that you, and not bloomflowersandevents.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
-You must not use the website for any of the following:
- For fraudulent purposes, or in connection with a criminal offense or other unlawful activity
- To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”
- To cause annoyance, inconvenience or needless anxiety
-In order to receive a full refund, your order must be cancelled more than 72 hours before the event delivery.
-Any orders cancelled after the 72 hours prior to event delivery will be refunded half of the amount paid.